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ST. PETERSBURG METRO PASSENGER BEHAVIOUR GUIDELINES*

1. The Metro is one of the main types of city passenger transport.   As an underground railway, the Metro system presents an increased risk for passengers and requires special attention and care.

2. These Rules have been adopted to help provide safe transportation and better service, and must be strictly followed by anyone entering the Metro. The Metro network includes surface lobbies and their surrounding area, underground lobbies and passes, escalators, central halls and station platforms, approach corridors, underpasses, tunnels, ventilation shafts, train cars, platform depots and electrical substations.

Opening and closing hours and line-to-line transfer hours are posted on information boards in every lobby.

3. Metro passengers and employees must be mutually polite and help maintain cleanliness and order throughout the facilities of the Metro. The safety rules and requirements, and behavior guidelines and provisions of the regulations must be complied with.

4. Passengers must:

4.1. Pay:

4.1.1. As they enter through the checkpoint, or present a ticket or document that allows him or her to travel without paying a token;

4.1.2. Concerning the transportation luggage, if its dimensions (length, width and height) are between 121 to 200 cm, or any long articles that fall within the range of 151 to 220 cm, each piece of luggage must be paid for separately. The luggage must be packed, tied, and fastened so as to prevent any injury to other passengers.

A maximum of two bags per passenger can be admitted free of charge.

Holders of tickets or those eligible for free-of-charge travel must still pay for the luggage they carry.

4.2. Proceed to the escalator (or platforms) through automatic turnstile checkpoints. Non-automatic checkpoints are intended only for:

  • Passengers with travel documents on paper and passengers with luggage;
  • Passengers with preschool children, disabled individuals, pregnant women and elderly persons who have valid travel documents.

4.3. Immediately advise on-duty staff if anyone or anything should fall onto the train tracks.

4.4. In the event of smoke or fire, as well as any other situations that may affect passenger safety, immediately advise the on-duty official or the train driver via the driver communication link in the train car.

4.5. In case of detection of ownerless goods and things in subway cars and metro stations, it is necessary to inform the train driver about this immediately via "passenger-train driver" connection and to let the station duty officer or a policeman know, but not to determine any independent actions for removing such goods and things.

41. For the sake of the passengers’ security, the passengers and luggage, including things belonging to the passengers, are subject to security check in accordance with the Federal Law about transport safety.

Persons which refuse to undergo the security check are not entitled to enter the transport safety zone.

The refusal of a passenger to undergo the security check for the sake of transport safety constitutes grounds for terminating the passenger carriage contract by the Metro on a unilateral basis.

5. When using the escalator the passengers should:

  • face the direction of travel, hold the handrail firmly, and at the end of the ride proceed in or out of the station promptly so as not to inconvenience the people behind;
  • in peak hours, stand on both sides of each step of the escalator and follow the instructions of Metro staff;
  • hold young children by the hand or carry them and watch their behavior on the escalator;
  • not step on the boundary lines on the escalator steps;
  • not lean onto the static parts of the escalator and never allow luggage or belongings to brush against the static parts of the escalator;
  • Lift wheeled shopping bags when entering or exiting escalators;
  • watch their luggage to prevent it from falling.

6. While on the platform, passengers should:

  • Spread out evenly along the length of the platform;
  • As the train stops, make room for passengers leaving the train.

7. While on the train, passengers should:

  • Give up their seats to disabled passengers, senior citizens, pregnant women and passengers with children;
  • Not lean on the door of the train car, not interfere with passengers entering or leaving the train car;
  • Hold onto the handrails;
  • Prepare to leave the train in advance.

8. Metro passengers are allowed:

  • To bring along one child under seven free of charge;
  • to carry free of charge: ski, snowboards, children's cycles if their sizes do not exceed 160 cm (the sum of their dimensions lengthwise, breadthwise, heightwise), in covers, as well as baby buggies, sledges, musical instruments, angling rods and small garden tools if their sizes do not exceed the sizes mentioned in Article 9.6 of the present Rules;
  • To bring along free of charge small animals and birds in cages, as well as small breeds of dogs and cats in containers with dimensions not exceeding 120 cm (sum of length, width, and height), provided that the animals are locked in securely;
  • To take pictures in the Metro without using flash; taking pictures is permitted without any official papers from the administration of the Metro;
  • To bring along guide dogs (with a muzzle, on a leash, and with a special identification mark), accompanying a visually impaired person, provided the passenger and his or her dog has completed special training courses for guide dogs on the Metro.

9. It is strictly forbidden for anybody on the territory of the Metro to:

9.1. Consume alcohol, or enter a station or train whilst intoxicated or under the influence of any drugs or toxic substances.

9.2. Smoke in stations, underground passes or train cars.

9.3. Enter the Metro with ice-cream, or wearing clothes or carrying luggage that could stain other passengers’ belongings, train cars, buildings or Metro equipment.

9.4. Enter the Metro or be on the premises barefoot.

9.5. To pass through the folding ticket barriers with valid travel documents on basis of an electronic media, with travel tickets and documents which do not confer a right of travel by metro, including copies of valid travel documents, among them notarially certified ones, as well as to use imitations of tokens and to perform unauthorized passage through the ticket barriers for entrance with a rotary mechanism, through delimitative barriers and ropes.

9.6. To carry bulky baggage if the sum of its dimensions lengthwise, breadthwise, and heightwise (for a bolt – the sum of its height and two diameters or axles) at the baseline exceeds 200 cm or if its length exceeds 220 cm, as well as any luggage which can cause injuries of passengers by transporting via travelling staircase (i.e. linoleum, roofing felt, wire mesh in coils, heavy metal profiles, bicycles (excluding folding bicycles in covers) etc.).

9.7. Use luggage on wheels except for shopping bags on wheels, when such bags do not meet the following requirements:

  • width of the wheel rim should not be less than 22 mm;
  • support pin (if any) should end with a ball with a diameter of 20 mm;
  • Shopping bags with support brackets must be equipped with at least two ball stops, and the entire length of the cylinder bracket must have an outer diameter of at least 20 mm.

9.8. Illegally enter train cabins, gain access to train tracks, offices or other facilities, ventilation shafts, tunnels and fenced areas as well as any other Metro facilities.

9.9. Cause damage to buildings, facilities, equipment, cars, escalators and stations.

9.10. Enter an idle escalator without permission.

9.11. Lean or put things on the handrails of escalators, remove handrails, throw objects of any kind, run down or up the escalator, sit on escalator steps, or stop the escalator for no reason.

9.12. Be in possession of flammable, hazardous, toxic or poisonous substances, articles or liquids, as well as gas cylinders.

9.13. Use open fire or pyrotechnical devices (fireworks, petards, etc.).

9.14. Carry firearms, knives or brittle items, skis and skates without covers or proper packing as well as animals not in special containers, when their dimensions exceed those specified in paragraph 4.1.2.

9.15. Litter in halls, passages or on platforms, in train cars, or on tracks and escalators.

9.16. Place anything on train tracks on purpose.

9.17. Shoot films or videos as well as use flash photography unless specifically authorized by the authorities.

9.18. Make any inscriptions in lobbies, passages or in train cars.

9.19. Run along platforms, move against the passenger flow as indicated on signs or prevent passengers from passing through the station.

9.20. To cross the constraint line at the edge of platform before the complete train stop and after the train motion start.

9.21. Enter the train car after the announcement “Ostorozhno, Dveri Zakryvayutsya” - “Stand clear of the closing doors!” or enter or leave the train car before the doors are fully opened.

9.22. To open the subway cars doors during the train motion, to prevent their opening or closing at the train stops, to hold back the train departure from a station, to open automatic landing doors of enclosed-type stations, to prevent their opening or closing.

9.23. Use the train driver communication link for no purpose.

9.24. Use rollerblades, roller skates, skateboards, skis or any other such equipment anywhere on the territory of the Metro.

9.25. Ride motorcycles, bicycles, scooters or any other similar vehicles.

9.26. Listen to music through speakers, use sound amplifiers or play music instruments.

9.27. Enter and ride trains designated to travel without passengers after a corresponding announcement has been made.

9.28. Use Metro grounds for commercial use, advertising and other profit-making activities without a special permit in writing.

9.29. Carry out any form of agitation or threat directed toward an unspecified audience.

9.30. Burn rubbish or start fires closer than 25 meters from any Metro facilities, including separately standing ventilator shafts.

9.31. Use or plug devices into the Metro electrical supply network without prior consent of Metro authorities.

9.32. Commit any illegal interference.

9.33. To use personified privilege travel tickets for passing through the ticket barriers if these tickets belong to other persons, except where the persons passing through the ticket barriers are accompanying disabled children, visually impaired persons (disability category I or II), physically challenged persons without both legs and (or) both arms, or people with paralysis in two or more limbs, or people without one arm and one leg.

10. Penalties for Violating Provisions Hereof:

The disregard of the present Rules leads to awarding a punishment in accordance with current legislation.

After receiving a warning, if violation elimination is impossible on-site, the trespasser shall be withdrawn from the Metro territory. The withdrawal from the Metro territory shall be performed by employees of the Metro Police Department (Saint Petersburg) of the Russian Federation police headquarters in Saint Petersburg and Leningrad Oblast as well as by Metro employees in the line of duty.

 

* Approved by Order of the Transport Committee of St. Petersburg Administration on 29.06.1998, No. 233
(As amended by the Transport Committee on 07.02.2001 under No. 18-r, 16.02.2001, No. 23-r; 24.10.2005, No. 153-r; 24.07.2009, No. 139-r; 21.01.2010, No. 22-r; 26.05.2011, No. 43-r, 28.12.2011, No. 116-r, 29.08.2013, No. 100-r, 03.06.2015, No. 99-r, 26.01.2017, No. 8-r).